Frequently asked questions

Once I place an order, how long does it take to get delivered?


Generally you’ll get a delivery within two weeks for metallic, plexi-glass and canvas with paint. Canvas with resin takes longer depending on the size of the order . Once you place an order, an Account Rep will reach out to you and confirm a date.




Is there a charge for delivery or shipping?


Delivery is free for orders over $2,000 in Toronto and the GTA. For other areas, shipping will depend on where you would like these delivered.




Once I order, can I cancel the order?


There is a 14-day return policy for damaged goods only. Any replacements will be at no additional cost.




Where is the artwork created?


We are a local company. Proudly Canadian.




Can I hang the artwork?


All artwork comes ready to hang with a metal wire installed in the back.




Can I get my artwork framed?


We have framing options. Please contact sh@theagencyred.com to discuss.





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